We deliver to UK mainland addresses only. If you would like delivery to non-UK mainland addresses, please contact us prior to ordering so we can confirm a delivery price. Our products are delivered by national couriers between 8.00am and 5.30pm to a UK mainland address of your choice.

We ensure that you receive your goods as quickly as possible and at a reasonable cost. We operate FREE DELIVERY FOR ALL ORDERS on standard delivery terms. All orders placed online will automatically fall into our standard delivery schedule. Our standard delivery time is between 2 to 5 working days following the day the order was placed. The goods will arrive on any working day in-between this period, between 8.00am and 5.30pm..

Certain garden furniture items may take longer to supply and a delivery time of between 10 to 14 days can be expected. Special orders such as items with a fabric will take longer and be dependant on supplier delivery.

A responsible person must be available at the delivery address to receive and sign for the goods. Goods will not be left at the delivery address unless signed for. We cannot give an exact day or time of arrival under this delivery schedule. If this is going to present a problem why not specify your work or a business address as the delivery address. Please note; Saturday, Sunday and national bank holidays are not working days.

Special Delivery

We offer next day delivery and a specified week day delivery service. For orders to be dispatched under either of these delivery schedules the order must be placed by telephone. Please telephone 01334 655766/655792 and ask for internet sales. Next day delivery can only be achieved if we receive your order before 10.30am. These special delivery schedules are at extra cost and are not covered by our free standard delivery. You will be informed of the cost of these deliveries when you place your order. The cost of these deliveries is governed by size and weight and can range between £20.00 (small, light weight items) up to £65.00 (large, heavy items which can be accommodated on one pallet). Large orders may require more than one pallet. Special deliveries will arrive between 9.00am and 5.30pm on the specified day. We can also offer deliveries before 9am and 12am as an additional cost, please contact us for prices. Saturday delivery is also available at an additional cost.

Orders requiring special delivery options can be ordered online and then contact us by telephone to arrange special delivery options. Alternatively contact us via email.

We use national carriers to deliver our goods and are subject to their business terms. Deliveries are made to the kerb-side. For heavier goods, the driver will require the help of an able bodied person to unload. It is not the driver's responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem with access please inform us by telephone at the time of order. A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse. This does not affect your statutory rights as a consumer.

Delivery of Aquariums, Stands, Cabinets & Other Large & Heavy Items

Due to the fragile nature of aquariums, you will be asked to inspect your goods for damages or breakage on delivery prior signing and accepting the delivery. Make sure you are in when to aquarium gets delivered, cut open the wrapping and inspect the tank and check the packing of cabinet's etc. for damage.

In the unlikely event that parts of your delivery are damaged, you must refuse the delivery. Please inform us immediately so we can take care or re-delivery.

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Once the delivery has been accepted and signed for, no claim can be made for any damages as deliveries are fulfilled by a third party, we can't offer installation of your aquariums.

Out of Stock Items

Certain item may occasionally be unobtainable due to high demand or discontinued stock, we try to remove these products from our website at the earliest opportunity however in the vent we are unable to obtain an order in a timescale acceptable to our customers, we will offer an alternative product or a full, no-quibble refund.